Supervision and Quality Monitoring

Quality is when the customer returns- not the product

On the one hand there is the necessity to reduce costs, on the other hand the wish to comply with the enhanced service requirements of the passengers and your companys´ procedures and regulations. Studies have shown that quality in ground handling services is one of the major keys to passengers’ satisfaction. The skyground station supervision concept can provide you with a full service solution ranging from spot checks up to a permanent monitoring of your flights including a 24h hotline.

Our long experience in all fields of the airline and handling business is the decisive factor for your success: All of the supervised flights will be handled safely with adherence to international standards. Knowledge and experience serve as the solid basis for understanding the needs of our customers. This also ensures that the rules relevant to you are always fully applied. Occurring problems will be solved quickly.

Furthermore we ca conduct the required station audits in compliance with your QMH

The station supervisors can always rely on the support of our back office. Our good relations to the airport administration and civil authorities ease the way for the handling of special or additional requirements.